Principal Researcher
User Research
Contact
January 2007 - Jan has moved from Nokia Research Center to Nokia Design in the Technology Platforms group.
I conduct exploratory human behavioural field research at Nokia Research Center splitting my time between running user studies and developing new applications, services and products that, if I do my job right, you'll be using 3 to 15 years from now. I specialize in taking teams of concept/industrial designers, psychologists, usability experts, sociologists, and ethnographers into the field and, after a fair bit of work, getting them home safely. The tough part of the job is in using the data to inform, inspire and affect how my colleagues think and what they do. I live in and work from Tokyo, my home since 2000.
A current list of presentations and downloads can be found here.
"Ethnography to Inform & Inspire Design" 27th April presentation for İstanbul Teknik Üniversitesi, Department of Industrial Product Design hosted by Özlem Er. An introduction to exploratory design research and the impact that it can have on the design process.
"Where's the Phone: Selected Data" April 2007.
Where's the Phone: Initial Thoughts March 29th 2007, co-authored with Cui Yanqing and Fumiko Ichikawa. Selected data and photos from Where's the Phone studies: 1549 participants in 11 street surveys on 4 continents to understand where and why people carry their mobile phones, the extent to which they notice incoming communication, and the degree to which people enage in physical device personalisation. Data taken from studies in: Tehran, New York, Los Angeles, Delhi, Seoul, Tokyo, Beijing, Ji Lin City, Kampala, Milan, Helsinki.
Download PowerPoint or PDF [2MB]
"TED: Connections & Concequences" March 8th 2007 presentation for the TED Conference hosted by Chris Anderson that outlines why the humble mobile phone is universally popular across cultures, why illiterate phone users are smarter than me and probably also you, and how the streets from Kampala to New Delhi innovate in ways that are close to impossible to design for. You'll also learn a guarenteed technique of how to never forget anything ever again.
Download PowerPoint, PDF [4MB]
"Always On - An Introduction to Design Research for Everyware" March 5th 2007 presentation at Ideo Palo Alto hosted by Jane Fulton Suri highlights the challenge of designing for everyware and the need to, ultimately understand the relationship between everyone and everything.
Download PowerPoint, PDF [2MB]
"Rural Battery Charging Services, Uganda" A short January 2007 presentation authored with Indri Tulusan that introduces the home battery charging services to charge devices with limited access to mains power supply. Given that mobile phones require power, and access to power can be unpredictable how do people keep their mobile phones and other devices charged?
Download PowerPoint, PDF [2MB]
"Power Up: Street Charging Services, Kampala" A short January 2007 presentation authored with Indri Tulusan that introduces the street services that enable Kampala residents without regular access to mains power to keep their mobile phone's charged.
Download PowerPoint, PDF[3MB]
"Village Phone, Uganda" A short January 2007 presentation that introduces a collaboration between Nokia, Grameen Foundation USA, and Micro Finance Initiatives in Uganda to extend cellular connectivity to remote rural locations.
Download PowerPoint, PDF [2MB]
"Community Address Book & Call Log" A short January 2007 presentation co-authored with Indri Tulusan and Lokesh Bitra drawing on research between 2004 and 2006 in India, Nepal and Uganda that documents phone kiosk owner’s use of paper notebooks to record the phone numbers used by their customers - the combination of the book and the kiosk operator effectively becomes the community address book and call log for the members of the community that use that kiosk.
Download PowerPoint, PDF [1MB]
"Shared Phone Practices: Exploratory Field Research from Uganda and Beyond" December 2006 presentation authored with Indri Tulusan that introduces the results of a Nokia study of Shared Phone Use, drawing on research in Uganda, Indonesia, Nepal, India, China and Mongolia. Introduces the concepts of Sente, Step Messaging, Pooling et al..
Download PowerPoint, PDF [6.5MB]
Essay
"Mobile TV, Personal Experiences" December 2006 presentation authored with Cui Yanqing and Younghee Jung that introduces the results of a study of commercial DMB Mobile TV services in South Korea covering the four use cases - evening commuting, home, macro-breaks and secret use. Summary: Personal TV is a better descriptor than Mobile TV.
Download research paper [0.2MB]
Download presentation [4MB]
Essay
"Design Research" October 2006 presentation with Ramin Vatanparast. Limited text, photo rich.
Download presentation [3MB]
"Connecting the Unconnecting" 3rd October presentation at the Nokia Technology Media Briefing covers the kinds of the methods used to gather data, and introduces recent research from emerging markets. Introduces Sente, Pooling and Step Messaging. Includes annotated notes for each slide.
Download [2MB]
"Waving Not Drowning" Workshop covering practical tips for making the most of large volumes of photo field data. 25th September at the EPIC 2006 Conference. Workshop details here related notes here.
Download [1MB]
"Anatomy of Mobile TV Use Cases" 21st September 2006 presentation to the Annenberg Center for Communication hosted by Mizuto Ito. 26th September Hillsboro, Oregon hosted by Wendy March of Intel's People & Practices Group. Both open to the public. Covers 3 out of 4 Mobile TV Use cases documented during a study of commercial Mobile TV Services in Seoul.
Download [7MB]
"Literacy, Communication, Design" 14th September 2006 presentation hosted by Teemu Leinonen and Andrea Botero Cabrera of the University of Art and Design, Helsinki. Will draw on research at the Nokia Mobile HCI Group into the communication practices of people with low levels of literacy.
Download [6MB].
"Informal Cultures of Repair, Innovation" Presented at Pecha Kucha 34 . The presentation format is fixed at 20 slides with 20 seconds per slide with the text of the presentation appearing on last three slidses. Japanese & English text.
Download [2MB].
"Cultures of Repair & Innovation" Presentation hosted by Meraka Institute Pretoria, June 2006 and University of Cape Town July 2006.
Download [4MB].
"Out There: Using Field Research to Inform and Inspire" Presentation hosted by NIFT New Delhi, March 2006. Note - a number of slides have been removed to improve download times. Download ppt file [3MB].
"Physical Personalisation: A Review of 6477 Used Nokia Phone Covers in Japan" Presentation hosted by NIFT New Delhi, March 2006. Highlights the use of the phone as personal shrine. Download ppt file [1MB].
"Exploratory User Field Research in the Nokia Mobile HCI Group" Photo rich presentation hosted by Intel People & Practices Group, Seattle and open to the public. Note - a number of slides have been removed to improve download times. Download ppt file [3MB].
"Exploratory User Research." Presented at Pecha Kucha 29 . The presentation format is fixed at 20 slides with 20 seconds per slide with the text of the presentation appearing on last two slidses. Download ppt file [3MB].
"Mobile Essentials - Field Study & Concepting." Presented to Designing the User Experience, DUX 05, San Francisco. 05 November 2005 http://www.dux2005.org. Download ppt file [2MB].
"Mobile Essentials - What People Carry and Why." Presented at Fieldwork Untethered: Studying Technology Use in Hybrid and Undisciplined Spaces. http://keitai.sfc.keio.ac.jp/ja/workshop.htm.
3 granted, 25 pending
Mobile Essentials: Field Study and Concepting. Designing the User Experience 05, Chipchase, J., Persson, P., Aarras, M., Piippo, P., & Yamamoto, T.
Contextual and Cultural Challenges for User Mobility Research, Communications of the ACM, Vol 48, no 7, Blom, J., Chipchase, J., & Lehikoinen
Where's the phone? A study of Mobile Phone Location in Public Spaces. Mobility '05. Ichikawa, F., Chipchase J., & Grignani R.
Writing about life on the road, conducting user research related to the collision of people, cultures and technology here http://www.janchipchase.com.
