Background
I am the team lead of the Growth Market UI & UE team at NRC, Beijing. We focus on user experiences for mobile solutions, including devices & services. We aim at bridging the gaps between users, technologies, and business opportunities through user-centric field studies and disruptive device & service concepts for growth markets. We are a group of designers, computer scientists, ethnographers, psychologists, sociologists and engineers, and we work closely together, following user-centric design processes.
My Story
10 years ago, when I started my career in Nokia Research Center on name dialling applications for Nokia mobile phones, I never thought I would be in this position working on user experiences today. The first 8 years in Nokia was very rational, from speaker-dependent namedialling to speaker-independent name dialling to short message dictation, from low-footprint speech synthesis to high-quality speech synthesis, from speech processing to language processing and translation, language wise from Chinese to Chinese dialects (Cantonese, Shanghainese, etc.) to APAC languages (Thai, Vietanamese, Bahasas, Tagalog, etc.). The scope is broader and our research also goes deeper, as a kind of natural move in similar research areas and topics. Things started to change when I started to work on a program called Emerging Market UI and started to look at the Human side in the Human Computer Interaction chain. The experiences on voice UI taught me the limitations of a purely technological perspective. The experiences working with user researchers and designers trained me in this new domain. I became passionate about user research and user's role in human-computer interaction, user experience and design, and decided to move forward to the user dimension.
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